Experience
Undergraduate Teaching Assistant (UGTA)
Serving as an Undergraduate Teaching Assistant for three courses simultaneously in the School of Computing and Augmented Intelligence. Providing academic support, hosting office hours, leading discussions, and guiding students through complex computer science coursework.
Key Responsibilities
- CSE 355 — Introduction to Theoretical Computer Science: Assisting students with automata theory, formal languages, computability, and computational complexity concepts
- CSE 360 — Introduction to Software Engineering: Supporting students in learning software development lifecycle, Agile methodologies, testing, and collaborative development practices
- CSE 445 — Distributed Software Development: Helping students understand service-oriented architecture, web services, cloud computing, and distributed systems design
- Hosting regular office hours and study sessions, dedicating 20+ hours per week across all three courses
- Providing feedback on assignments and projects, relaying student questions to faculty instructors
- Acting as a peer mentor and role model, guiding students to ASU resources and supporting their academic success
Skills Used
AI Engineering Intern
Developed AI-powered conversational systems and built custom CRM solutions for business automation. Worked on chatbot and voice bot implementations to streamline customer interactions and improve client communication workflows.
Key Responsibilities
- Developed AI-powered chatbots and voice bots to automate customer interactions and streamline client communication workflows
- Built a private CRM system tailored to internal business operations, improving lead tracking and client management efficiency
- Integrated natural language processing models to enhance conversational AI capabilities
- Collaborated with cross-functional teams to deploy automation solutions that reduced response times and increased customer satisfaction
Skills Used
Marketing & Sales Intern
Worked as a Marketing and Sales Intern at Aramark, focusing on data-driven strategies to enhance student engagement for campus dining services. Implemented innovative digital marketing campaigns and tracking mechanisms.
Key Responsibilities
- Leveraged JMP and R for data analysis, identifying trends to drive improvements in user engagement for digital campaigns
- Developed digital content strategies with engaging media tailored to specific user segments, enhancing engagement by 20%
- Built tracking mechanisms to measure campaign performance, using data insights to optimize strategies
- Executed social media campaigns that increased student engagement by 15%
- Implemented process automation improving workflow efficiency by 25%
- Created marketing materials that increased meal plan awareness by 20%
Skills Used
IT Manager
Served as IT Manager at a legal services firm, overseeing technology infrastructure and providing technical support. Implemented cybersecurity protocols and developed digital case management systems.
Key Responsibilities
- Implemented and maintained technology infrastructure including servers, network systems, and software applications
- Provided technical support to employees, troubleshooting hardware and software issues
- Developed IT policies and procedures to maintain compliance and enhance security
- Implemented cybersecurity protocols enhancing data protection and privacy
- Created and maintained digital case management systems
- Collaborated with legal teams to optimize technology solutions for client services